SHIPPING

When will you ship my order?

Available stock will be handled and shipped within 1-2 days.

On occasion we will run pre-order on specific styles, clearly marked ‘pre-order’. Usually we work closely with small companies or independent tailors.
We will provide expected shipment dates, but due to different reasons there may be delays in shipment (due holiday season, sickness,… in our production chain). In this case you will get an agreed date for when the product is ready for shipment.

You will receive a confirmation e-mail of shipment and tracking code.

Will I be charged additional taxes or duty?

Customers outside of the EU are responsible for all import duties and tax charges that may be applied by the local customs office on delivery to the country. Any Import duty or tax charges are out of our control. If you are concerned about these charges, we recommend you contact your local customs authority prior to purchasing, in order to calculate the final landed price inclusive of all taxes.

All our prices include 19% VAT (16% in 2020). Customers outside of the European Union, will have the VAT charge removed in the checkout process. You are responsible to handle the local import tax that may occur on your international purchase.

When will I receive my parcel?
Do You Ship Internationally?

Germany
Delivery time 2-4 Days
Cost: between 3€ and 7€, depending on the size of the parcel.

Belgium, Luxembourg, the Netherlands, Austria, Denmark, Lichtenstein, Switzerland, Czech Republic, France, United Kingdom, Monaco, Italy, Poland, Slovakia, Slovenia, Hungary.
Delivery time 4-7 Days
Cost €14

Ireland, Portugal, Sweden, Spain, Estonia, Finland, Croatia, Latvia, Lithuania, Norway.
Delivery time 4-7 Days
Cost €20

Bosnia and Herzegovina, Bulgaria, Greece, Iceland, Romania, Serbia.
Delivery time 4-7 Days
Cost €30

If your country is not listed above, please contact edo@edogoods.com for individual handling.
This is due to limitation with our shipping partners and customs.

*Delivery times provided are estimates to be used as a guideline only. We cannot be held responsible for unforeseen delays due to weather conditions, busy holiday periods or customs delays.

ORDERS + RETURNS

How Can I Cancel Or Change My Order?

You have the right to return the received products without reason within 14 days by post. If you would like to return a product please give us prior notice by emailing to edo@edogoods.com. The products(s) must be unused, with all labels and in their original condition.

We cannot provide free returns.

All orders outside Germany are responsible for the cost of shipping returns back to us.

You will get your original delivery cost refunded when the product(s) are returned.

 

If you wish to exchange for a different style, we ask that you request a refund and place a new order for the new item.

If you are unsure about your size and measurements, please contact edo@edogoods.com. We will advise you on size and would appreciate if you order one size per style instead of multiple, as we carry limited stock.

How about customized or made to order pieces?

Customize items cannot be returned.

Preorders may be returned, but please be aware that the garments will still be made for you at a reduced rate.
Thus we kindly ask you to study our measurment information carefully or visit us in our showroom before placing your order.
In case you have any doubts about the fit, please don’t hesitate to contact us. We will be happy to advise you personally on our sizing.

Address for returns

Please contact us before returning your order.

We will provide you with an address.

When will I receive my refund?

We aim to process all returns within 2-4 working days of receiving them. We will send you a ‘Refund’ e-mail to confirm that we have refunded your payment. Please note: that refunds can take up to 10 days to credit on your account statement, depending on your card issuer, which is beyond our control.